Click here to download the W-9 Form

• If a product needs to be returned, you must notify Galaxy Computer Brokerage within 5 days of receipt of product. Contact customer support to make arrangements and receive return instructions.
  
• All packages must be returned in their original condition, in their original packaging with all manuals, documentation, cables, rack mount kits etc. and fully insured in order to receive a full refund. There will be a 20% re-stocking fee charged on all items returned. Original shipping charges will not be refunded. Special ordered items are not eligible for refund.
  
• Product damaged in transit due to poor packaging will be the responsibility of the customer. Galaxy Computer Brokerage reserves the right to refuse shipment or deny refund/replacement for product damaged in transit due to improper packaging.
  
• For more information please visit our warranty page.
  
• In the event that we cannot replace the item that was purchased, the full purchase price excluding all applicable shipping charges will be refunded.
  
• All returns must have an RMA number clearly marked on the outside of the box. Any items returned without a RMA number will be refused.
  
• All Return Materials Authorization (RMA) requests must be submitted using our downloadable RMA form located above. RMA numbers must be requested through Galaxy Computer Brokerage before an RMA can be accepted. Please call customer service at (866) 298-0171 (US Only) or (978) 345-0099 or email support@galcomp.com